A non-public contractor liable for administering clinical benefits to 9/11 initially responders and survivors who reside outside metropolitan New York has misplaced its federal government agreement, according to a company email reviewed by NBC News.

The electronic mail claims the agreement has been awarded to a different vendor beginning in mid-2022.

An NBC News investigation in September reported concerns from virtually two dozen to start with responders and survivors of the terrorist attacks of Sept. 11, 2001, about the Globe Trade Middle Health and fitness Software, a program that provides cure for 9/11-connected ailments.

At the time, 9/11 responders and survivors said the application was failing to spend healthcare bills, providing inadequate procedure solutions and neglecting to deal with the needs of a population with significant charges of publish-traumatic stress disorder.

LHI, centered in Wisconsin, has administered the software for members of the 9/11 group who are living outside metropolitan New York considering the fact that 2008.

“LHI has been honored to be a trustworthy lover to NIOSH and the Earth Trade Middle Health Application for a lot more than a decade. Our crew will keep on to deliver the greatest degree of company and care to well being plan customers in the course of the remainder of our contract,” an LHI spokesperson said.

NIOSH, or the National Institute for Occupational Protection and Wellbeing, the federal agency that oversees the contract, did not straight away answer to a ask for for comment.

The authorities started soliciting bids for a new contract in August. LHI entered a bridge agreement when the federal government was soliciting bids. LHI will keep on to deliver solutions until the new contractor requires over in mid-2022, according to the electronic mail. 

The e-mail included that LHI’s dad or mum firm, Optum, is evaluating whether to file a protest with the Government Accountability Business “to problem the award.”

“I’m shocked,” said Michael Working day, a 9/11 initial responder and previous unexpected emergency professional medical technician with the Fireplace Section of New York. “I’m happy, for the reason that hopefully whoever acquired the deal will do better. I don’t consider you can do much even worse than LHI has completed.”

In September, a bipartisan group of House associates from New York summoned LHI and the federal agency that oversees the contract to Capitol Hill to handle issues uncovered in the NBC Information report.

When it was questioned to talk to Congress, LHI said in a assertion, “We are dedicated to dealing with every single personal we serve with care and compassion, and we will go on to thoroughly evaluation any concerns introduced to our attention.”

Pat Aubert, the spouse of a 9/11 initially responder who says he struggled with LHI for years, reported: “It’s substantial that I really don’t have to deal with these folks anymore. Hopefully [the new contract vendor] will do the correct factor and get this program the way it must be.”